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- What Is Your Return Policy?
- Is Paypal Safe?
- How Fast Do You Ship?
- To Which Countries Do You Ship?
- Can I View Samples Online?
- How Fast Are The Walks?
- Which DVDs Have Natural Sound?
- Will your DVDs play on my European player?
- Why do you only accept Paypal for International orders?
- Why does it take so long for your DVDs to arrive in Europe or the UK?
- I Don't Have a Treadmill...
- Will These Work for People With Mobility Issues?
What is your return policy?
May I return my DVD if it doesn't work?
Because our DVDs are not traditional travel videos, we ask that before ordering your first DVD from us, you read the complete description and watch the online video clip from that DVD. If after reading about and watching the online video, you're not completely sure our Virtual Experience DVDs are what you're looking for, why not order just one DVD to see how you like our product? You can always order more DVDs later (and over 60% of our customers do come back to order more DVDs!) Please do not order multiple DVDs as your first order unless you are certain that you understand what to expect from our DVDs.
Please understand that our DVDs are not traditional travel videos. They are Virtual Experience DVDs which attempt to give the viewer a "like being there" experience. They have no narrator, just the natural sounds you'd hear if you were walking in that location. A few of the early DVDs also have an upbeat music track suitable for walking. Exception: The new River Cruise DVD Series only have Stereo music tracks.
We have attempted to thoroughly and accurately describe each one of our DVDs on its own separate webpage with an average of 700 words of text description and 30+ still captures from the DVD itself. We also have video clips of each of our DVDs to view online before ordering. In addition, details of each DVD, including the speed in miles per hour in which it was filmed is listed.
Our DVDs are filmed with professional state-of-the-art High Definition Television cameras (US Standard - NTSC), edited on state-of-the-art editing systems, and duplicated on professional equipment to the highest standards. Our DVDs are in Standard Definition (most are in widescreen) and encoded for Regions 1, 2, and 4.
RETURN POLICY: If you order one DVD and you find that it is not everything we've promised, we will be happy to accept the return of One DVD and refund your payment less the actual postage cost for your original order. Sorry but we can not accept more than one returned DVD from a customer.
DEFECTIVE DVDS: We will replace any DVD that is defective. We do use automated testing and verification of every DVD before it is shipped so our replacement rate is extremely, extremely low. You can be assured that your DVD will play in your DVD player.
However, if the DVD you receive will not play properly, please try it first in another DVD player or computer. If it still doesn't play, please contact us, and we'll send you a replacement.
LAPTOP/COMPUTER PLAYBACK PROBLEMS: If your Laptop or Computer will not play our DVDs, try installing the VLC Media Player. It is a FREE Download and it will play our DVDs perfectly on your Laptop or Computer. You may download the VLC Media Player by clicking the link below: